Privacy Policy

Sylk (“we”, “us”, “our”) is operated by Alfah B.V., registered in The Netherlands. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

Information We Collect

When you visit or make a purchase from our website, we may collect:

• Personal details (name, email address, shipping and billing address)

• Payment information (processed securely via third-party providers)

• Order and transaction details

• Marketing preferences

• Device and usage data (via cookies and similar technologies)

How We Use Your Information

We use your data to:

• Process and fulfil orders

• Communicate with you about your purchase

• Provide customer support

• Send marketing communications (only where consent has been given)

• Improve our website and services through analytics

Third-Party Services

We work with trusted third parties to operate our business, including:

• Shopify (ecommerce platform)

• Payment providers (credit cards, PayPal, Klarna, iDEAL)

• Klaviyo (email marketing)

• Google Analytics and Meta Pixel (website analytics and advertising)

These providers only process personal data as necessary to perform their services and in accordance with applicable data protection laws.

Cookies

Our website uses cookies to ensure proper functionality, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

Contact

For privacy-related questions, please contact us at:
Info@SylkCosmetics.com